Hand and Stone Massage and Facial Spa – 4727 E Cactus Rd #115, Phoenix, AZ 85032, USA – +1 602-842-0604
I learned recently that the Cactus location increased their pricing for members as well as first time guests to $69.95. I’m sure this is a business decision the owner felt the need to make for their purpose. At first, I thought the price increase was coming from Corporate but it was explained to me that each location is a franchise. Therefore, it is the owner’s prerogative to change pricing as they see fit. I looked up the Hand & Stone pricing in other locations in the Valley and their introductory and member price for a 50 minute massage is still $59.95. So needless to say, it is very disappointing that the Cactus location has increased their prices. As some reviewers have stated, it’s bad enough you only get a “50 minute” instead of the full hour for $59.95 and now that the price has increased to $69.95, I can’t justify paying $10 more for the same amount of time. I have considered cancelling my membership a few months ago due to a few poor experiences but decided to ride it out. Things improved but not sure that I want to pay $69.95 every month!! I think it is time to look for a different location or massage spa. There are a lot of other options.