Tag: Arizona Grand Resort & Spa
Arizona Grand Resort & Spa – 8000 Arizona Grand Pkwy, Phoenix, AZ 85044, USA – +1 877-800-4888
Beautiful resort with many amenities and beautiful rooms, but under staffed. While the spa technicians were excellent the spa desk attendants were young and not well trained. I asked 3 times if I could order the “light lunch” that was included with the spa package I had purchased and they seemed clueless what I was talking about. When I went to the lobby bar to get a glass of wine I sat for 30 minutes without even seeing a waiter come by then went into the bar area and sat for another 20 minutes without seeing a single waiter. I finally went to the bar myself to order and was never approached again while I sat at my seat. While the amenities are top notch there is a very low attention to high level service that you usually see at a resort of this level.